terms.

Terms of Use

PLEASE READ THESE TERMS OF USE ("AGREEMENT" OR "TERMS OF USE") CAREFULLY BEFORE USING WWW.KINDLOOK.CO.UK (THE "SITE") OR ANY SERVICE OFFERED BY "KINDLOOK," "WE," OR "US". UNLESS YOU ACCEPT THIS AGREEMENT YOU ARE NOT AUTHORIZED TO USE THE SITE OR ANY KINDLOOK SERVICE. BY VISITING, BROWSING, OR USING THE SITE OR ANY KINDLOOK SERVICE, YOU AGREE TO BE BOUND BY THIS AGREEMENT INCLUDING ANY ADDITIONAL TERMS, CONDITIONS, AND POLICIES INCORPORATED BY REFERENCE INTO IT.

This Agreement applies to all Site visitors and users of the Site or KindLook Services. If you don't agree with any term or condition in this Agreement, please don't use the Site or any KindLook Service.

  1. WELCOME TO KINDLOOK!

KindLook operates an online beauty community on the Site and on social networking platforms controlled by KindLook such as the KindLook Facebook and Google+ pages, the KindLook Instagram and Pinterest boards, the KindLook Twitter feed and the KindLook YouTube channel (collectively, the "KindLook Online Community"). Our community is a place for you to express your unique beauty.

If you take the beauty quiz on our Site and register on kindlook.co.uk you become a user.

You are not required to use social media at all to become a user. We hope you share your unique beauty with other users in the KindLook Online Community, but you are not required to do so.

    1. Monthly Subscription:  By purchasing a Monthly Subscription, you agree to an initial and recurring Monthly Subscription fee at the then-current Monthly Subscription rate, and you accept responsibility for all recurring charges until you cancel your subscription. You may cancel your Monthly Subscription at any time, subject to the terms of our cancellation policy.
  • AUTOMATIC MONTHLY RENEWAL TERMS: Once you subscribe and are off the waitlist, KindLook will automatically process your Monthly Subscription fee in the next billing cycle. KindLook will continue to automatically process your Monthly Subscription fee each month at the then-current Monthly Subscription rate, until you cancel your subscription.

Annual Subscription: By purchasing an Annual Subscription, you agree to an initial pre-payment for one full year of service (after you are off the waitlist). After one year and annually thereafter, you will be billed a recurring Annual Subscription renewal fee at the then-current Annual Subscription rate. You may cancel your Annual Subscription anytime before the next billing cycle, subject to the terms of our cancellation policy.

    • AUTOMATIC ANNUAL RENEWAL TERMS: We bill your credit card for the Annual Subscription renewal fee in the first month of your next Annual Subscription.

    Skip the Waitlist: At different points each month, we communicate through email and the KindLook Facebook page special promotions to skip the waitlist. These promotions are intended to reward our biggest fans for helping to spread the word about KindLook through social media. Skipping the waitlist is not required and is at each user's discretion.

      • You may cancel your Monthly Subscription at any time by logging into your account, clicking on My Account/Subscription & Purchases, and following the cancellation procedures described there. If you need help, feel free to email us. If you are on the waitlist you cannot cancel by logging into your account, so please email us using the same link to cancel your waitlist Monthly Subscription. If you cancel your Monthly Subscription, the cancellation will take effect for your next monthly billing cycle. You will not be eligible for a refund for monthly subscription fees paid prior to the month the cancellation takes effect.
      • Cancellation Policy for Annual Subscription Renewals: Annual Subscription fees are non-refundable. You may cancel your Annual Subscription renewal at any time after you are billed for the then-current year and before you are billed for the next year, by logging into your account, clicking on MyAccount/Subscription & Purchases, and following the cancellation procedures or by emailing us

      No Returns: You may not return any subscription box you receive.

        1. Points Program

      You are automatically enrolled in the Points program when you become an active KindLook Member by subscribing to a Membership or by getting on the waitlist to subscribe.

      Earning Points: To earn Points, you must be an active subscriber or on the waitlist. You can earn Points in a variety of ways. Check out the Site's Points tab for more information.

      Refer a Friend: You may earn points by referring a friend to join KindLook through one of the referral methods described at the Site’s Points tab. Please only refer friends whom you personally know. You may be disqualified from the Points program and forfeit all of your accumulated points if KindLook learns that you are using the referral tools to send spam to people you don’t know. While you may send referral messages to as many friends as you like, you may only earn points for a maximum of 40 friends per calendar year who join KindLook from your referral through email, text messages, or direct messaging through Facebook or Twitter. For purposes of this program, a calendar year is January 1 to December 31.

      Points Balance: You can check your Points balance at any time by signing into your KindLook account and checking your Points tab on the Site.

      Redeeming Points: To redeem Points you must have an active Membership. If you are on the waitlist you can't redeem Points until you are off the waitlist and purchase an active Membership. Any earned Points remain in your account until they expire. Points are redeemable towards rewards products ("Rewards") available on the Site as long as you have sufficient points for a Reward. Points can be used to redeem only one of each type of Reward. Redemption values will vary.

      Limited Availability of Rewards: Rewards quantities are limited and are available only while supplies last.

      No Returns: Rewards earned by redeeming points are not returnable for a refund or credit. Since Points have no cash value, we will not issue any cash or credit for them.

      1. PRODUCT MANUFACTURE AND INGREDIENTS

      We don’t manufacture any of the beauty products we send to you. All other KindLook Shop items and products distributed with Offers and Points are manufactured by their respective brands. You should read and strictly follow all product labels, packaging inserts and instructions, and manufacturer directions and warnings before using any product. We review the ingredients in each beauty product we distribute to confirm the ingredients comply with industry standards. It is your responsibility to review the ingredients as well, to avoid allergic reactions or other side effects personal to you.

      1. ELIGIBILITY TO USE THE SITE AND KINDLOOK SERVICES

      General: You may access the Site from anywhere in the world without incurring any fees or becoming a user.

      Residency: The Site is available to anyone in the world, however we make no guarantee that you will be eligible to receive every product we sell or distribute.

      Fees: It's free to use the Site and earn Points.

      Age: You are not authorized to access or use the Site or any KindLook Service if you are under 13 years old. Individuals under 18 years old must at all times use the Site and KindLook Services only in conjunction with and under the supervision of a parent, or the supervision of a legal guardian who is at least 18 years old. In all cases, that parent or legal guardian is the Site user (or Site member or KindLook Member, if applicable) and will be responsible for any and all use of the Site and KindLook Services by the individual under 18.

      Compliance: To be eligible to use the Site and KindLook Services, you must comply with all local laws regarding online conduct and acceptable content and agree to pay all applicable taxes. Use of the Site is void where prohibited by law. You must also comply with these Terms of Use, the KindLook policy documents listed below (if applicable to your use of the Site or KindLook Services), and all other operating rules, policies, and procedures that KindLook may publish from time to time on the Site, each of which is incorporated herein by reference and each of which KindLook may update from time to time without notice to you.

      Certain KindLook Services may be subject to additional terms and conditions that KindLook may post on the Site from time to time. To be eligible for such services, you must comply with those additional terms and conditions, which are incorporated by reference into this Agreement.

      KindLook's Right to Revoke, Suspend, or Restrict Eligibility: KindLook reserves the right, in its sole discretion, to cancel unconfirmed or inactive accounts. KindLook may, in its sole discretion, for any reason, at any time, revoke, suspend, or restrict your access to the Site or any KindLook Service. If KindLook bans you from the Site or any KindLook Service, you may not return to the Site or use that KindLook Service for any reason or in any manner including with a new username or identity. In the event that you return, or attempt to return, to the Site or use the KindLook Service after you've been banned, you will be deemed to have breached this Agreement, and KindLook reserves the right to pursue all rights and remedies available at law or in equity with respect to such breach.

      1. GENERAL TERMS OF USE FOR OUR SITE AND ALL THE KINDLOOK SERVICES

      Member Account, Password, and Security: You are responsible for maintaining the confidentiality of your password and account, if any. You agree to: (a) immediately notify KindLook of any unauthorized use of your password or account or any other security breach, and (b) ensure that you exit from your account at the end of each Site session. KindLook will not be liable for any loss or damage arising from your failure to comply with this Section.

      Account Information: In the course of your use of the Site or KindLook Services, we may ask you for certain information including your name, email address, mailing address and credit card information (collectively, "Account Information"). Your Account Information must be up-to-date and accurate at all times. You agree that you are solely responsible for the accuracy and content of your Account Information. KindLook's Privacy Policy, which is incorporated herein by reference, explains what information we collect from you, how we collect it, how we use it, and how we protect it.

      Account Transfer Prohibited: You may not transfer or sell your KindLook account or username to any other party. You are fully responsible for all activity of your KindLook account and username.

      General Practices Regarding Site Use and Storage: You acknowledge that KindLook may establish general practices and limits concerning Site use and storage. You agree that KindLook has no responsibility or liability for the deletion, failure to delete or failure to store any reviews, product designs, data or other content the Site maintains or transmits. You acknowledge that KindLook may, in its sole discretion, change these general practices and limits at any time, with or without notice to you.

      Site Content: Other than content submitted to the KindLook Online Community by users ("User Content"), we own, exclusively, all rights, title, and interest in and to the Site including all content, code, data, materials, the look and feel, design, and organization of the Site, and the compilation of the Site content, code, data, and materials (collectively, "Site Content"), including all copyrights, trademark rights, patent rights, database rights, moral rights, sui generis rights, and other intellectual property and proprietary rights therein. To the extent that we don't own any Site Content, we have secured a license from the owner or licensor of such Site Content granting us the right to display it on the Site. Your use of the Site does not grant you ownership of any kind in any Site Content. Except as provided in these Terms of Use, you agree not to use, modify, reproduce, distribute, sell, license, or otherwise exploit any Site Content without KindLook's prior written permission.

      You may access and view the Site Content and make single copies or prints of the Site Content at your own sole risk, only for your personal, non-commercial, and internal use.

      User Content: You must own all User Content you submit to any KindLook Online Community or you must have the copyright owner's written permission to use it. You alone are responsible for the content and consequences of each of your activities in the KindLook Online Community and you submit User Content at your own risk.

      KindLook does not claim ownership rights in your User Content. When you submit User Content to any KindLook Online Community you grant us a license to use such content, but you retain ownership.

      By uploading User Content on the Site, you grant KindLook a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, and sublicensable (through multiple tiers) right to exercise the copyright, publicity and database rights you have in the User Content, in any form, media, or technology now known or later developed. You agree to allow KindLook to store, translate or reformat your User Content on the Site and display your User Content on the Site in any way KindLook chooses, for any purpose whatsoever, including for promotional or commercial purposes, without compensation or accounting to you and without further recourse by you.  

      Re-Posting User Content: It's possible for an outside website or third party to re-post your User Content. You agree to hold KindLook harmless for any dispute concerning such re-posting. KindLook assumes no responsibility for any third party's intellectual property infringement of User Content.

      Trademarks: The trademarks, logos, service marks, and trade names (collectively the "Trademarks") displayed in the KindLook Online Community or through the KindLook Services are registered and unregistered Trademarks of ours and others and may not be used in connection with products and/or services that are not related to, associated with, or sponsored by their rights holders, or that are likely to cause customer confusion, or in any manner that disparages or discredits the rights holders. All Trademarks not owned by us that appear in the KindLook Online Community or through the KindLook Services, if any, are the property of their respective owners. Nothing contained on the Site grants, by implication, estoppel, or otherwise, or should be construed as granting, any license or right to use any of the Trademarks displayed in the KindLook Online Community without our written permission or that of the third-party rights holder.

      Prohibited User Conduct: You agree that while using the Site and KindLook Services, you shall not: (1) submit any content to the Site that is false, defamatory, objectionable or otherwise illegal; (2) impersonate any person or entity, whether actual or fictitious, including anyone from KindLook, its affiliates, or another user; (3) misrepresent your affiliation with any third party; (4) post or republish third party advertising on any part of the KindLook Online Community; (5) attempt to gain unauthorized access to other computer systems through the Site; or (6) use the Site or KindLook Services in any unlawful, harassing, or intimidating manner, or in any manner that harms us or anyone else, as determined in our sole discretion.

      Information on the KindLook Online Community: We control and operate the Site from the United States. KindLook does not control User Content postings to the remainder of the KindLook Online Community. The views expressed in the KindLook Online Community do not necessarily reflect or represent the views of KindLook, its staff or stylists.

      KindLook reserves the right, but does not and shall not have an obligation, to monitor and review all User Content in the KindLook Online Community and to edit or remove any information or materials that are in violation of this Agreement or applicable law. KindLook also reserves the right at all times to disclose any information as necessary or advisable to satisfy any law, regulation, or government request.

      You may find some User Content to be offensive or inaccurate. If you have concerns regarding User Content posted by others, please contact us. We will review your concerns in good faith. We will remove your User Content as soon as reasonably possible. Please also review our Copyright and Intellectual Property Policy.

      Linking to the Site: You agree that any time you link to the Site from another website, such link must connect to the full version of an HTML formatted Site page. You are not permitted to link directly to any image hosted on the Site, such as using an "in-line" linking method to cause the image hosted by us to be displayed on another Site. You agree not to link to the Site in any manner such that the Site or any Site page is "framed," surrounded, or obfuscated by any third-party content, materials, or branding. We reserve all of our rights under the law to insist that any link to the Site be discontinued and that the link open in a new browser window. We may revoke your right to link to the Site from any other site at any time upon written notice to you.

      Fees and Billing: You agree to pay in full the price for each KindLook Service involving your purchase of a product by credit card, debit card, or by any other payment means acceptable to KindLook as each payment, if any, is due. You agree to pay all applicable taxes, if any. If KindLook does not receive timely payment from your credit card or debit card issuer or its agents, you agree to pay all amounts due upon demand by us.

        • AUTOMATIC RENEWAL TERMS: For KindLook Services subject to automatic renewal, you agree that KindLook may submit periodic charges (monthly or yearly) until you provide notice that you wish to terminate the authorization or change your payment method. You agree that such notice will not affect charges submitted before KindLook could reasonably act.

        Our total price for any KindLook Service involving your purchase of a product (Memberships and KindLook Offers services) will include the price of the product plus any applicable sales taxes. Such sales taxes are calculated based on the shipping address on file with KindLook and the sales tax rate in effect at the time of purchase. We will charge tax only in jurisdictions where the goods sold over the Internet are taxable. Further, Points redeemable for Rewards may be taxable, depending on the value of the item and any tax laws applicable to you. You are solely responsible for reporting such items on your tax returns and for paying any associated tax liability.

        Unless otherwise indicated, our total price for any KindLook Service involving your purchase of a product will include shipping and handling fees.

        Risk of Loss: A third-party carrier will ship any merchandise you purchase from our Site. Title and risk of loss for such merchandise will pass to you upon our delivery to the carrier.

        Professional Advice Disclaimer: Any information we provide to you, including product descriptions and instructions, is for informational purposes only. Use of the Site is not meant to serve as a substitute for professional advice. You should read and strictly follow all product labels, packaging inserts and instructions, and manufacturer directions and warnings before using any product. When appropriate, you should seek independent professional advice.

        Warranty Disclaimer: KINDLOOK AND KINDLOOK'S OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS PROVIDE THE SITE AND KINDLOOK SERVICES "AS IS," "AS AVAILABLE," AND WITHOUT ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. KINDLOOK AND KINDLOOK'S OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, PERFORMANCE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ADDITIONALLY, NO ADVICE OR INFORMATION FROM KINDLOOK TO YOU, WHETHER WRITTEN OR ORAL, SHALL CREATE ANY WARRANTY. SOME STATES DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE FOREGOING DISCLAIMER MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM STATE TO STATE.

        YOU AGREE THAT YOUR USE OF THE SITE, THE KINDLOOK ONLINE COMMUNITY, AND THE KINDLOOK SERVICES SHALL BE AT YOUR OWN SOLE RISK, AND THAT KINDLOOK HAS NO LIABILITY FOR ANY LOSS RESULTING FROM SUCH USE.

        Liability Limit: IN NO EVENT SHALL KINDLOOK OR KINDLOOK'S OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER, WHETHER DIRECT, INDIRECT, GENERAL, SPECIAL, COMPENSATORY, CONSEQUENTIAL, AND/OR INCIDENTAL, ARISING OUT OF OR RELATING TO THE CONDUCT OF YOU OR ANY THIRD PARTY IN CONNECTION WITH THIS AGREEMENT OR YOUR USE OF THE SITE OR KINDLOOK SERVICES, INCLUDING LOST PROFITS, PERSONAL INJURY, EMOTIONAL DISTRESS, DEATH, AND ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.

        Indemnity: YOU AGREE TO INDEMNIFY AND HOLD KINDLOOK AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FROM ANY CLAIM OR DEMAND, INCLUDING REASONABLE ATTORNEYS' FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF: (1) YOUR BREACH OF THIS AGREEMENT INCLUDING THE DOCUMENTS IT INCORPORATES BY REFERENCE; (2) YOUR VIOLATION OF ANY LAW; OR (3) YOUR VIOLATION OF ANY RIGHT OF A THIRD PARTY. KINDLOOK RESERVES THE RIGHT TO ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER OTHERWISE SUBJECT TO INDEMNIFICATION BY YOU, AND IN SUCH CASE, YOU AGREE TO COOPERATE WITH KINDLOOK'S DEFENSE OF SUCH CLAIM.

        LEGAL DISPUTES

        PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL HAVE A SUBSTANTIAL IMPACT ON HOW CLAIMS YOU AND KINDLOOK HAVE AGAINST EACH OTHER ARE RESOLVED.

        If a dispute arises between you and KindLook, we are likely to be able to resolve your matter quickly and to your satisfaction.  Please indicate the nature of your complaint and we will do our best to get back to you with a reasonable solution as quickly and efficiently as possible.  We may ask you to provide us with more information. We trust we will be able to address your complaint without delay and to your satisfaction.

        If we have a dispute about whether this agreement to arbitrate can be enforced or applies to our dispute, we all agree that the arbitrator will decide that, too.

        1. MODIFICATIONS TO TERMS OF USE

        We may change the Agreement or these Terms of Use at any time for any reason by updating this posting. You are responsible for periodically reviewing these Terms of Use for revisions. Changes in the Terms of Use will be effective when posted. If KindLook makes a material change, KindLook will notify you here in this Terms of Use Agreement or by any other means we deem appropriate. KindLook may determine, in its sole discretion, in good faith, what constitutes a "material change" using common sense and reasonable judgment. Your use of the Site or any of the KindLook Services after we have modified this posting will constitute your acceptance of any changes.